I've rented numerous times, and this company requires the highest deposit. A small Fiat required a 1000 Euro deposit. Because I used a foreign credit card, I couldn't temporarily increase the limit, so I had to give up the rental. It's so frustrating.
“A blip with inaccurate paperwork but otherwise very good.”
About Interrent:8.0/10
Would have been an excellent experience if the paperwork had not informed us to wait for the shuttle bus!
We stood for 30 minutes then called the telephone number on the paperwork (which didn't work!) When we finally got hold of a member of staff they informed us that we needed to go to the Gold Car desk in the terminal.
The gentleman at the desk was most apologetic that we had been stood for nearly an hour waiting! (Not his fault)
Please get paperwork right in future. This was most frustrating for us at the start of our holiday.
About QEEQ:8.0/10
Sort paperwork so that it has accurate information and telephone numbers that work!
Terrible staff and crooks on counter. They were fighting with every customer asking extras like their insurance and change the price what was originally booked online. We have to pay 280€ instead of 34€ which was booked online. The same was other customers. We were cancelling how ever it was too late at night and had either to stay in a hotel or pay them what they demanded. Terrible company and will never use them again.
We had previously rented with Interrent in Tenerife, so I knew what to expect from the car - a very small Fiat 500, but it was very cheap so that was OK. It does seem that one of the reasons that Interrent is cheaper is because their desk in the airport and where the cars are located are about the furthest they can be from Arrivals!
They heat people. They charged my credit card unrightfully. First they charged my card without any information and when I figured out they said that the reason was "extra days". When I proofed they were wrong they gave back part of that money and said that another part of that charge is because "changing reservation". That is also not true. They didn't have car which I booked and which they had confirmed. They try to cheat me saying that it's because I picked up car 1 hour later than I had declared and information about charge for changing reservation is part of T&C. I've send they part of T&C where is information that they should hold booked car to the end of the day. I'm asking what's wrong with that company? If they try to cheat everyone clients? I demand they give me back money that they charged unrightfully but they stop answer.
They said that that they gave me BB category instead of A and that's way I need to pay more. But it was because of they foult - they didn't have car A category. They also didn't tell me when I came to pick up car that they want to rented me other class. I was sure that I'm getting class which I booket da Easyrentcars. They didn't tell me that they want to charged my credit card for that change. I've booked Seat Mii 2 Doors or similar. I get Fiat 500 2 Doors. For me it was a similar car - 2 doors, 1,2 engine, small car.
About QEEQ:9.0/10
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