The staff at the store were very enthusiastic, and most of the service instructions were clear. The car exchange at Melbourne Avalon Airport could be improved a bit.
Customer reception was a little dodgy. I was pressured to pay for an upgrade. The company didn't actually have the compact vehicle I had booked, but did not disclose this. I persevered with my booked smaller vehicle and the company rep had to admit that they could only supply a larger vehicle (for no extra cost). The vehicle also had some cosmetic damage that was not disclosed. I had to take my own photos to prove to Hertz that the vehicle had some damage that their own pre-rental inspection did not show.
I'd like to recommend Hertz counter staff who was in charge of the Oct 11 afternoon in Avalon airport. He was very nice to us and helped me a lot. I need to give him a 5-start rating.
About QEEQ:10.0/10
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