The service attitude was good, but the damage assessment of the vehicle was ridiculous. The rental fees are not expensive, but they strongly pushed insurance upon arrival, 50 euros a day, which is more than the rental fee! I was told that any minor damage would start at 300 euros since I did not buy their insurance because I already had comprehensive insurance and years of overseas driving experience. Three days later, returning the car at the airport, the story unfolded: during the inspection, they found a crack about 2 cm in the left taillight of the car, which is a subcompact Kia, similar to the lowest class of private cars in China like the QQ. The repair cost in China would be around 300-200 yuan. I thought Goldcar would charge 300 euros for sure. Unexpectedly, they calculated a whopping 1077.34 euros, including repair fees, taxes, downtime, etc. It was a total rip-off!! By the way, I never had an accident. The only explanation is that it got hit while parked. Honestly, I suspect they might have intentionally damaged the taillight during inspection, but this is just speculation without evidence. Additionally, the gas station near Malta airport is extremely hidden. I've never encountered an airport that hides the gas station so well, clearly to prevent you from returning the car with a full tank. I couldn't find the gas station and planned to return the car with an empty tank due to a tight schedule. In the end, Goldcar charged an 80-euro refueling fee, not including the fuel cost! It was just a handling fee, completely unreasonable. It’s an absolute scam! Be very careful with them, and you'll need to be extremely vigilant to avoid being ripped off.
Il nous a fallu 5 heures pour récupérer la voiture .Il nous on fait attendre 5h pour récupérer la voiture à l'aéroport. et des amis y sont venus 2 jours avant c'était la même chose.Ils louent les voitures mais il les ont pas alors qu'on avait réservé un mois à l'avance.
Goldcar agents were very efficient and the check out of the car was quick and easy using their app solution to checking the car out rather than the paper form used by other hire companies.
“The time spent on pick up was over three hours. Only one person serving about 10 customers. Awful”
About GOLDCAR:2.0/10
I will never ever use GOLDCAR again. The car conditions were disgusting, filthy, dirty with a red light on the dashboard indicating that the car needed service. On arrival there was only one person serving about 10 customers.
-1h20 d'attente pour prendre un véhicule réservé à l'avance.
-Arrivé à 21h50, je dois me débrouiller pour trouver du carburant, réservoir vide au départ.
-Facturation de 122.20€ au départ alors que mon bon de réservation mentionne le contraire.
Goldcar agent was insistent on us to buy protection cover and saying cover we bought doesnt cover
About QEEQ:10.0/10
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