Returning the car at Marrakech train station was impossible to find via GPS. The staff couldn't clearly explain its location and told me to wait, but after an hour, there was still no response. Thankfully, a local driver helping with our desert tour assisted us. We had to go around for over ten kilometers through narrow alleys before finding a return point.
Coming from so far away to Morocco just to waste half a day returning a car affected our desert trip as well!
Absolutely not recommended.
The actual car did not match the one I booked. It was a bait and switch situation. I booked a Nissan Qashqai or at least a car of the same class, but was given a French car instead.
Late arrival, language barrier, and the promised full tank was empty. After I strongly expressed my dissatisfaction, they gave me 100 to refuel myself. Unbelievable.
On the last day, we were in a rush, but the tire pressure warning light came on and the brake pads were damaged. We had to spend several hours repairing the car at our own expense, causing us to miss Rabat. Since our flight was very early the next day, we decided to return the car in advance. We communicated with the rental company four to five hours in advance, but when we arrived at the agreed location at Casablanca Airport in the evening, we waited for over an hour and made several phone calls. They kept telling us to wait, and then finally said they weren't coming. We were told to just leave the car and keys in the parking lot. As a result, a few days after returning home, my credit card was charged 400 dollars. Despite numerous communications with the rental company, there was no resolution. This rental experience was truly disgusting. While there are good people in Morocco, it's still hard to avoid scammers. In such places, you must buy full insurance because the cars often have close to 100,000 kilometers. Apart from the annoying traffic police fines, I'm really not sure how many more traps the rental companies have in store.
Terrible rental company: 1. The car we picked up was not the model we reserved, and they told us it was the only car left and we couldn't change it. Later, a policeman helped us, and the rental company staff said that the next day we could swap our car for the reserved model in Rabat for free. Trusting this, we took the wrong car. The next day at 10 AM, the staff confirmed on the phone, but an hour later they asked us to call another number and then stopped answering. We had to call the company's main number, and they told us to drive back to Casablanca to change the car. Are you kidding? We arrived back in Casablanca at 2 PM and only managed to sort everything out and leave with the car at 4 PM. On the highway 120 km from Tangier, the warning and engine lights came on. It was 9 PM, and four women were stuck on the highway – imagine that! The so-called 24-hour customer service did not answer our calls! Is this a scam company? Zuzuche customer service asked us to go to Tangier to change the car, but when we got there we found out there was no longer a Tangier branch. We had to continue driving the faulty car.
2. We called three hours in advance to return the car, but four hours later the company personnel still hadn't arrived at the airport, almost causing us to miss our flight!
Le service est courtois et respectueux et le personnelle
est agréable, j"étais un peu déçu car jai fait un retour a 23h et demandé le service de raccompagnement chez moi, mais ils ont refuse après me l avoir promis au moment du pick up, je devais cherché un taxi ou me débrouiller a 23h du soir a Casablanca
About QEEQ:10.0/10
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