It was quite good, no queues upon arrival. The process started immediately. I read in other reviews that there could be up to a 3-hour wait, but there wasn’t any. The prices were very cheap, and although they did try to sell insurance, you just need to tell them you don’t need it. The staff were also nice; they understood we didn’t need the insurance and didn’t push further. I didn’t see any signs of racial discrimination as some reviews mentioned. Everyone finds their own car, and it seems like they don’t have many staff in the first place. The cars given out were all SUVs; the person before me, who was white, got the same. The deposit was 1200 euros, which was just a hold and not an actual charge; as long as the car was returned in good condition, the deposit was refunded directly. I was quite worried after reading the reviews, but everything went very smoothly, and the vehicle was also good.
An extremely poor experience with intentional fraud targeting consumers. My credit card was charged 800 euros without authorization, and there's absolutely no service from this rental company.
The service attitude is quite good, but the location of the rental office is inconvenient to reach, only accessible by the rental company's shuttle bus.
First, I arrived at the airport and contacted them. They told me to wait, but after an hour, no one showed up to pick us up. Eventually, I had to spend 160 RMB on a taxi to their store. When I arrived, I found out that others who had been waiting with me at the airport also took a taxi. It became clear that this was a common issue with this company. At the front desk, the woman kept aggressively pushing their insurance, almost implying that they wouldn't give me the car if I didn't buy it. I made it clear that I only wanted the basic insurance and nothing else. After arriving in Shanghai, I noticed an additional charge of 22 Euros. When I contacted them through the taxi service, I was told it was a pre-paid cleaning fee, which they never mentioned at the time of pickup. If this fee existed, why wasn't I informed when I collected the car? While the amount isn't significant, it's extremely dishonest. I do not recommend this car rental company at all.
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