So much time it took for car pick up .. car pick up location also too outside airport .
A.Maheshwari
United States
Reviewed: Sun, Jun 16, 2019
About FOX RENT A CAR:7.7/10
Car was showing require maintenance again and again .
Counter staff sold insurance to us by telling it is compulsory .
Even hard selling of buying fuel from them was done .
“Faster than I expected. Don't believe every bad review you read online. Good experience!”
About FOX RENT A CAR:8.0/10
Keith made the pickup process so fast and efficient. He answered all my questions succinctly and was the epitome of great guest satisfaction. Very personable and helpful in regards to changing my time to a little later than scheduled. As for drop off, it was a bit disconcerting because there was only one attendant and he was not there when I arrived. He finally did pull up and parked another car and readily scanned the rental car. I cannot imagine if there was a queue and if I came during a busier time. I would hate to be waiting in limbo if I were running late.
About QEEQ:10.0/10
I didn't use price drop and in my haste wished that I had opted for it.
I requested a small compact car, but they were out. I was given a bigger suv, with a much larger gas tank. The millage wasn’t good. I wish I would’ve gotten the little car.
Instructions for pickup from Terminal 1 only. I arrived Terminal 3. Thought I had to take bus to Terminal 1, and another to Rental Car Centre.
I thought Fox did a pre-authorization on cc for $150 deposit. Instead they took payment and refund later. Both transactions cost me exchange.
“Don't get in an accident....service is not good!”
About FOX RENT A CAR:7.7/10
I was involved in an accident and Fox was no help! George (ID 5376) in corporate told me that Fox took care of the car that was totaled but to help me get back to town (90 miles away) or medical care was not their responsibility. He was rude and when I asked to speak with a manager he replied, "we are the highest". The only good encounter I had was Cody in the Las Vegas office. He showed empathy towards our situation and assured us our insurance covered the car.
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So much time it took for car pick up .. car pick up location also too outside airport .
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