They initially tried to force us to buy insurance, threatening not to give us the car if we refused. After contacting customer service at the rental company, they assured us there would be no additional charges. However, when processing the order, we were still forced to change the car model and pay an additional 120 euros. They also did not provide a paper copy during the confirmation, and the confirmation page did not include the fees, so we signed without realizing the additional charges.
“did not get what I wanted, lucky no additional cost and a beaten up vehicle”
About Budget:5.7/10
I did not get the car I booked and nothing similar available so had to take a larger vehicle (in any other location would have been OK), but driving in Naples and Amalfi coast, was not appropriate.
The agent wanted to sell more than I had booked and paid for, unnecessary, all I wanted after 2 flights and day of travel is to collect the keys and get to hotel ........... queue was ridiculous and the same selling of unnecessary additions tok forever for each customer.
Sign the contract, shown existing damages on the contract and told to check the car before leaving. Contract signed @ 17:00, collect keys check car, contract sent by email, so cannot check the significant amount of scrapes and dents on this vehicle, all dents were new and not documented, luck I took photos at the airport in the parking bay before i left!
The wait to pick up the car in Naples was long - about one hour. The stations were all manned, it just seems that it takes a long time to process each customer in Italy.
About QEEQ:10.0/10
The booking process was easy and smooth.
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