Traveled with kids and arrived at 12:30 AM, only rented for one day. I wanted to get the car quickly and rest, but ended up waiting over an hour. Finally got the car past 2 AM. There were only two staff members: one of them started the check-in process but then said they were going to check the car and never came back. Other customers got their cars and left. Then I had to find another staff member to recheck in, who was slightly more reliable, but only a little. Sigh, I’ve rented cars from this company before and had a good experience, so I guess it depends on who you deal with and your luck.

Strongly promoted insurance.

Very professional, no pressure to buy extra insurance. Clear explanations, simple and quick pick-up and drop-off procedures. Highly recommended.

I normally use Alamo, National & Enterprise, but Thrifty was the cheapest option and it was at least as good as the others!

I thought adding an additional driver would be a simple process but ended up getting quite complicated as one of the staff members didn't know what to do. It ended up being a simple note on the receipt to say the car was attached. Not sure what the issue actually was but took over 20 minutes to resolve. Bit of an inconvenience but would expect all staff to be able to deal with pretty simple issues. Car was great and really like the idea that I get to choose my own car out of 7 or 8 options although no Jeep Patriot. We did get a brand new Ford Escape though so no complaints

Simple process couldn't have been smoother