The car rental company wasn't very helpful. When the tire had a leak on the highway, we were stuck for a long time because there was no Chinese-speaking customer service. They didn't offer any constructive suggestions. Finally, I suggested swapping the car at the nearest location, and only then did they agree. Communication was really difficult, but the replacement car was fine.
The clerk forcibly insisted that we buy third-party insurance, claiming it was required by California law. I checked online and found no such law. The Asian clerk began to stall and refuse to complete the transaction. I mentioned that I had rented a car from this Alamo location five days ago with no such requirement, and the clerk became hesitant but still did not verify the law with a manager or provide us with any documentation. The whole incident was very unpleasant. I hope that in the future, Zuzuche improves their system to inform renters in advance about necessary insurance requirements at the rental location, preventing forced sales.
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