The pickup address was completely wrong. I called customer service and the response was very slow, taking three hours. When I finally got the car, I was told they were on lunch break, wasting half a day.
Service was average. We couldn't find the place initially, and even after we got through on the phone, we were not given a clear address or anyone to guide us. We ended up asking a local to lead us there.
An elderly lady was working at the counter, very slow and impatient, with a terrible attitude. When I arrived, there was one customer ahead of me. It took almost an hour for my turn. The staff was insufficient, and on top of that, they had a bad attitude.
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