A terrible car rental experience. Because we had a lot of luggage, we specifically rented a Volvo V90 Station Wagon (810 per day). When we arrived, they said they didn't have it, and the only automatic car available was a BMW 3 Series. They told us to take it or leave it. I was instantly frustrated! Later, they said they had a manual SEAT SUV (other rental websites offer it for 300 per day). You can imagine the disappointment of swapping a luxury brand flagship like Volvo for a budget brand manual SEAT. The staff insisted they were of the same level, OMG! Finally, they said they would refund 88 euros, not because of the downgrade, but out of sympathy for me. Since my other credit cards were out of money, I used an old credit card at this shop. After a 6-hour self-drive, we arrived at our destination only to find that my card had been fraudulently charged 110,000 pesos in Argentina. I quickly called the bank to freeze the card and had to go to an ATM late at night to prove I wasn't in Argentina. It was definitely the staff who did it because he was the only one who had used my card. The next day, I had to report it to the local police. It was the most troublesome trip in my six years of driving abroad. I wonder if the car rental company can handle it well. If not, I'll post about this on forums like Tianya and ShuiMu Community!
The app showed a cost of over 6000, but it changed to over 10000 when I got abroad. After much back and forth communication, I still don't know why. The final invoice was only for over 4000. The whole process was very chaotic and perfunctory.
“Bien si ce n'est la trop longue attente à la récupération”
About Budget:7.3/10
Arrivée à l'aéroport avec 1h en avance.
Refus au guichet de débuter la longue procédure de récupération. Nous devons revenir, refaire la queue une demi-heure, puis attendre la remise des clés, 25 min. Finalement, nous nous installons dans la voiture une bonne heure après l'heure de réservation.
Déception liée au type de voiture propose
Une c3 pour une réservation intermédiaire, ce n'est pas acceptable.
Tres déçu d'avoir été sous-classe sans possibilité de changer
Rien à dire sur la prestation par ailleurs.
Budget/Avis were amazing with both the collection and returning of the vehicle, The vehicle was great! It was a pleasure doing business with them.
About QEEQ:10.0/10
The booking process was great, and all was as confirmed when collecting the vehicle. The price was also great. It was a pleasure doing business with Easyrentcars and I will definitely use them again.
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