Could not reach customer service at all. My wife couldn’t find the return address. We contacted them in advance as required, but they didn’t respond on WeChat. They did answer the phone but we still couldn’t find their staff, which caused a 30-minute delay and almost made us miss our flight. We understand the challenges of running a small business and the difficulty of finding parking, but if they continuously fail to provide good service and don’t respond to customer WeChat messages, how can they sustain their business? Imagine if a customer had a problem with the car on the road and couldn't reach them; wouldn't that be a huge issue?
Terrible experience. The airport car rental point was too small with limited vehicles, and early pick-up was not allowed. Customers were made to wait without reason, and the staff at the airport location were rude. When picking up the car, the fuel gauge was not full, but customers were asked to sign off on a full tank return. The staff were dishonest; a customer left an item in the car, and the employee falsely claimed it wasn't there.
There is no communication between customer service agents. The guy at the airport was indifferent and showed no consideration for a lady picking up the car. He didn't mention the bank card discount. Without a chat history on WeChat, it would be difficult to prove anything. Two days after renting the car, I wanted to extend the rental. I contacted their customer service online, but it was like the store was closed - no response all day. Luckily, I reached them through the app platform. Otherwise, it would have been a disaster. As fellow Chinese, why make things difficult for each other? This company's prices are not low compared to others. They even asked to switch cars with me, and when I agreed out of goodwill, they turned their back on me. Not all promises made over the phone were kept. So, don't bother being nice to people who won't appreciate it. It's purely a transaction.
“It was an optimal value for the price you pay. Recommended!”
About reach rental:8.3/10
Thank you guys for the amazing experience with i8! I wish your company success and bring more beautiful cars for us! Happy Chinese New Year :)
About QEEQ:8.0/10
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