The website allowed us to return the car at 10:30 PM local time, but when we arrived at the return location a bit after 7 PM, it was already closed. The key drop box was sealed off too. In the end, we had no choice but to park the car in front of the return location and throw the keys into the store. Such an incident caused us significant inconvenience and frustration. Very disappointed, absolutely poor service, terrible, terrible, terrible!
Our automatic order was forcibly changed to a manual due to the claim that the driving license was less than three years old. After much negotiation, we were downgraded to an automatic Peugeot 208 the next day.
The car rental is just behind Marseille Airport. You can see many rental companies right after you exit the airport, and Europcar is very conspicuous. The paperwork takes quite some time, about 15 minutes per person. The pickup process is very convenient.
The queue wasn't too fast. They offer multilingual services but not in Chinese. For those good at English, it’s not a problem. They don't appear to offer free upgrades, but they try to sell paid upgrades, which you can decline if you don't want. Make sure to thoroughly check the car and take photos of any scratches and confirm them with the store. This is very important because even if the car has scratches, they might not be listed on the slip, and you won’t have proof if you overlook them. The car interiors were very clean, which was good. Additionally, the car's performance was excellent, and the vehicles were relatively new.
About QEEQ:8.0/10
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