The company is small with only two staff members. Their attitude is acceptable, and the procedure is relatively simple. At the end, the staff will give you the keys and tell you which parking spot the car is in. Using Google navigation, you can get out quickly.
The service is extremely poor. Extra charges were added without any notice. Currently, Zuzuche is coordinating but it's been almost a month with no resolution.
The car model provided was different and much smaller than what I booked, so we had to pay extra to get a larger car.
The process of exchanging the car took a lot of time, which was very wasteful.
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