Shouqi Car Rental collaborates with Europcar. Picking up and dropping off the car was convenient, but at the Marrakech airport counter, no one was there. The contact number provided was also for the airport counter. We waited for almost an hour in the airport hall until QEEQ customer service helped us contact a city center office and informed us that they had an office in the parking lot outside the airport. We got the car there.
We received great help from the desert tour driver who provided us with the contact details of the store clerk. He kindly waited an extra hour for us to pick up the car. When we arrived, the staff was exceptionally patient in helping us with the paperwork. Very touching experience.
The average wait time for picking up the car in Fes and returning it in Casablanca is 40 minutes. There are usually no staff responsible for issuing orders, and the store only calls someone over when you arrive. Additionally, they have a lunch break from 12:00 PM to 2:30 PM.
The address on the rental order was incorrect. We made an international call to confirm the address before pickup, and the customer service said it was correct. However, we ended up searching for an hour without finding the place. We had to make another international call, and only then did the customer service send the correct address via email. When we finally found the pickup location, the employee wasn't there. A local person called and found out he was praying and would return in an hour. We finally got the car at 15:30 (the order time was 13:00).
Their English is terrible, and there's hardly any service. The staff are average and they keep pushing their insurance.
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