The counter staff was terrible and very rude just bcoz I didnt by the full insurance as I have my own platinum coverage. She was loud and impolite when she started telling me and actually wrote this on my contract “ No help or assistance or any coverage LET YOUR CREDiT CARD HELP YOU when ur in trouble or had ab accidents and dont call us!!! And finally she said to me sorry sir we dont have the Mercedes available which I booked and she had the key on the desk and gave ne another car!!
The rental store was deceptive. My bill at the store was over 1,200 euros, whereas I had already paid more than 500 euros online. I repeatedly confirmed that I had already purchased insurance and did not need additional coverage. The store staff, however, slyly insisted that the extra 700 euros was just a deposit and would be refunded if there were no issues. When returning the car, they claimed I had used the full insurance and signed the contract, so the order was closed and nothing could be done. This is not my first time renting a car in Italy, but it’s the first time I've encountered such a deceptive mandatory insurance practice. This is commercial fraud and I'm very upset, currently negotiating with the rental platform.
During the pickup process, they tried to sell extra services. Also, the car rented in winter was fitted with summer tires, which caused the car to slip and resulted in an accident.
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