We were supposed to pick up the car at 2:00 PM, but I arrived at 1:30 PM and still had to wait until 5:00 PM. It delayed our next trip and meeting with friends. This is frustrating.
I had to pay a 250-euro deposit when I picked up the car, and the female receptionist didn't even know about it when I returned the car. If I hadn't reminded her, who knows what would have happened! In general, the staff at the return location were quite inexperienced. They gave me a photocopy of the rental agreement, and I had to insist multiple times to get the original. What a mess! There was a minor scratch, and it took them ages to deal with it, saying the damage assessment would take half a month. I had to proactively email to get the final receipt. Isn't this the basic duty of a car rental company? Terrible!
Брали машину в Париже, возвращали в Бордо. При осмотре машины перед получением, менеджер указал на незначительные царапины на заднем бампере, измерил их специальной линейкой и сказал, что они маленькие и их вписывать не нужно. После сдачи машины, нам сказали что так, как царапин на заднем бампере несколько, то они считаются одним повреждением, и мы должны за них заплатить, при этом сказали всё вопросы в офис в Париж. Удержали наш депозит 250€. Нас просто обманули повесив чужое повреждение и ещё и удержав в 10 раз больше чем оно стоит. Отвратительно!
About QEEQ:10.0/10
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