I had an 8:30 PM car pickup appointment. I stood in line from 7:30 PM to 9:30 PM to sign the document, and then waited from 9:30 PM until 2:30 AM the next day to finally 'grab' a car. By 'grab', I mean I had to go to the parking lot myself to get it. There were no hot drinks available at the store, the staff was unfriendly, and customers either had to take an electric car or wait for someone else to return their car. The company also told me that I could cancel the contract if I wanted to. The Buick Encore I got had already driven 51,000 miles, and during the rental period, I had two tire punctures. This Thrifty car rental experience was terrible. I hope 'Zuzuche' can provide reasonable compensation for the above issues since I didn't get to the hotel until 3:15 AM the next day.
The queue was quite long, about 1.5 hours, and the management was a bit chaotic. They tried to upsell additional insurance and postage fees, but the car was relatively new.
We had already purchased insurance, but they still aggressively tried to upsell additional insurance. To avoid trouble, we reluctantly bought a little more, fearing that they might give us a bad car if we refused. Perhaps they were dissatisfied with what we bought, as we ended up with a very poor-quality car with over 60,000 miles on it. The car vibrated while idling at red lights, making the experience dreadful and giving us constant fear that it might break down on the road. Initially, we didn't notice issues at lower speeds, but on the highway, when we drove over 70 mph, the entire car shook. We had to keep the speed below 65 mph. We will not rent vehicles from this company again. (Additionally, there was a hidden charge, which we are checking with the bank to identify. It may be related to a high-speed toll system they promoted. They claimed it was pay-as-you-go and refundable for unused amounts, but if this charge turns out to be non-refundable, it’s truly unacceptable. We will provide further clarification once confirmed.)
Me cobraron muchos cargos extras cuando me entregaron el coche. La verdad solamente porque ya era tarde y no quería perder más tiempo. Pero si no la verdad NO LO HUBIERA RENTADO.
After arriving late at night, I had to wait in line for an hour and a half. The staff was extremely inefficient, and they charged an additional $300 after returning the car.
Forced to buy insurance or they wouldn't release the car. The customer called and negotiated with the local pickup guide, but the car rental staff refused to answer the guide's calls.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Thrifty LOS ANGELES INTL AIRPORT
Adonis Stella
-
-
-
-
View more >Caroline Polly
-
-
-
-
View more >f.padilla campos
-
-
-
-
View more >Sherry Electra
-
-
-
-
View more >Dawn Meredith
-
-
-
-
View more >