The car provided did not match the one I booked; I received an extremely damaged old vehicle. They claimed all cars were like that and had no Smart available. The staff had a terrible attitude, especially after learning I refused to purchase any insurance. They ignored my request for help with my 30 kg suitcase, and one of the female staff members complained of back pain. Ultimately, a passerby helped me with my luggage. The car was very old, had no USB port, and the central console screen was almost unreadable, so I had to use my phone for navigation. For pickup, they had to collect me from the airport, but communication was difficult in English until a local helped translate. I had to wait outside the airport for them, which was 5 km away. They charged €50 for dropping off the car at the airport, whereas my nearby hotel owner charged €30 for the ride. Overall, my 7-day rental cost me over €20 additionally, and the taxi to the airport cost me €30 for 5 km. They also charged me over €800 without explanation; I have notified the bank for investigation and they advised me to report to the police if necessary. Be careful when dealing with this company or any car rental in Italy, as even gas stations can be tricky.
Avoid this Autovia car rental company. 1. Waited for over an hour. 2. They aggressively pushed their insurance and claimed other policies were not accepted there. If you don’t buy their insurance, even a single scratch costs 350 euros. 3. Booked an Audi A3-level car but was given a Kia. 4. Staff told us it was a petrol car and must use 95-octane fuel, but it was actually a diesel vehicle. Thankfully, the gas station staff noticed and warned us.
The car was excellent , the check in process was longer than with previous companies I’ve used. I wasn’t happy about having to return the car cleaned to such a high standard to avoid an excess charge - something else I’ve never had to do. Would hire from them again though .
About QEEQ:10.0/10
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