Counter staff were very grumpy and unhelpful. There was the option of an ez-pass for tolls that was not explained at all which was also very unhelpful. They really appeared to nor care less.
Car staff on the other hand were very happy and helpful.
The agent misled us into purchasing E-Zpass for $350, but it wasn't activated and couldn't be used. We had to pay tolls out of our own pocket throughout the trip. When returning the car, we didn't get a refund, only the toll fees we paid ourselves were reimbursed, which amounted to a few dozen dollars. It might have been an oversight that E-Zpass wasn't activated, but I explicitly said it was too expensive and unnecessary when renting the car. The agent falsely claimed that many places don’t accept cash, but during our two-week trip, there was only one such toll station. Considering the toll costs, $350 is unreasonable. Moreover, not having E-Zpass activated meant we couldn't enjoy the convenience of automatic toll payments, yet we were still charged $350, which is completely incomprehensible and unacceptable.
Seule note négative : l’attente trop longue pour retirer le véhicule.
Véhicule impeccable au delà de mes attentes
About QEEQ:10.0/10
RAS
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