Had to wait in line for a while

Discovered unexpected charges on my credit card after returning home.

Good vehicle, satisfactory service

The rental company is not worth the good ratings. They downgraded the car I reserved. I booked an Opel Astra, but they gave me a Skoda Rapid. Do they think Chinese people are fools?

The car rental process was convenient, although the car provided was not the Passat we had booked online, but an Opel of the same size. There were a few scratches on the car body, which we pointed out to the staff upon pickup, and she marked them on the rental agreement on the spot. The paperwork was processed very smoothly. In Prague, the staff was extremely enthusiastic and gave a detailed explanation of the rental process and vehicle usage, which was a fantastic experience. Considering this comparison, Prague gets a 5-star rating while Vienna only gets 4 stars. Overall, very satisfied.