The car was not cleaned properly (photo evidence available). Staff seemed impatient, and after returning the car one day early (on 3/23), I still haven't received a receipt. Sent an email but got no response (because something was left in the car). I saw many reviews on Xiaohongshu sharing concerns about being accused of damages later and being asked for compensation—this makes me worried. Unlike Budget, no return receipt was issued promptly. Asked on-site about a paper receipt, but they said it would only be electronic.
They try to upsell insurance even though I already arranged it on the website, and it still got added to the package.
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