Fraudulent service!!
We followed the navigation from Zuzuche to pick up the car, but it led us in the wrong direction, causing us to be more than an hour late. The rental company used this as an excuse to give us a cheaper Hyundai! We had pre-paid the full amount, so why wasn't the car reserved?!
When returning the car, we arrived more than half an hour early at the drop-off point. The scheduled time was nine o'clock, but no one was at work half an hour past the time! We couldn't get through on the landline, then called a mobile number, and contacted Zuzuche customer service. They told us to leave the keys in the door crack! Why didn't they mention their failure to meet the schedule then?!
This is a terrible company with an extremely bad attitude. They even canceled our confirmed booking. When we arrived, they said they had no cars and didn't offer an upgrade. Terrible service!
First, the address information provided by the platform was incorrect, and it took me two hours to find the location. Second, when returning the car, there was no one at the store. I had to contact the platform, take a video of the car's condition, and slide the keys through the glass door. It was so frustrating! Moreover, the two separate charges were not explained. Extremely poor service!
I reserved a compact SUV Toyota RAV4, but I was given a subcompact SUV Hyundai ix25, which does not match the 'RAV4 or similar' description on the website!
They said there was damage on the front of the car. I disagree, the damage was already on the car
About QEEQ:10.0/10
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