We booked a mid-size luxury SUV, a Mercedes GLC, but we got a Hyundai Tucson instead. They told us it was the same class. How is Hyundai considered luxury? How are they in the same class? This is simply deceiving the customer!! It significantly, significantly, significantly affected the mood of our trip. It was terrible. We reported this to the customer service of the car rental platform. Their attitude was good, but there was no practical solution. They just said that the Czech car rental company insisted it was the same class, and there was nothing they could do. This was my first time using this rental platform, and I am very disappointed.
counter staff were complicated to deal with. the car group i ordered was not available and they only offered me a downgrade, or to pay for upgrade. no gps available to rent.
The counter person was very helpful and let us know we could drop off in the city which was really helpful
About QEEQ:10.0/10
Easyrent cars is super easy to use. We changed our plans slightly so the free cancellation and rebook was super easy and free
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