Among the many shops, this one stands out for its spaciousness. It offers both counter service and self-service car pick-up. The car condition was good, and the return process was quick and simple. Overall, a good experience.
Very good, they upgraded my vehicle for free at the store. When the tire burst and the windshield broke on the road, they handled it immediately and replaced it with a new car for free.
The Alamo sales representative insisted that we buy additional personal liability insurance, saying that our package did not include it. We went back and forth for over an hour. Later, we carefully looked at the car rental receipt and saw that it did include the additional insurance (though only the state's minimum coverage). We discussed this with the manager on duty and had them sign. Surprisingly, they then said, 'You can choose to buy this insurance if you want.' In conclusion: we were initially misled into buying it, but then we got a refund. It was a very unpleasant experience.
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