The staff at Paradise KLIA T1 is always very polite and friendly. Very professional and efficient. It's a breeze to get car and return without any hassle. My favourite car rental company
The car was dirty and in poor condition, shaking at speeds over 100 km/h. It was an Indian-operated rental shop. In Malaysia, Indian-operated shops are often not clean. This was the worst rental experience I've ever had overseas. The deposit was supposed to be refunded in three days after returning the car, but nothing happened even after a week.
“Excellent experience and value for money. Very satisfied customer.”
About PARADISE:8.0/10
Great staff courteous and helpful. Only suggestion I would make is work on your maps and instructions for pick up and drop off. I have rented twice now with them and both times I have had to call the office to find both pick-up and drop off locations in Car Park D! For drop off, for example, there are two entrances to 'D'. One is marked D the other isn't but has Car Rental returns over the entrance. The problem is that you pass the one marked D first and so immediately turn in. There is no way in or out once you are on the ramp!
About QEEQ:10.0/10
I didn't see price drop in action but the booking experience was very simple with good email follow-up and the car was there as promised so all good in my book.
Dislike: Could refund dep 1000rm more quickly. In city location would be mooe convenient!
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Customer Service
Excellent staff and service
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