Renting a car in Europe is actually quite convenient, as long as you have all the necessary documents, the process is very quick. However, the rental office may upsell insurance and vehicle upgrades. Personally, I think buying full insurance at the rental office is necessary when traveling abroad—it’s more convenient than dealing with claims back home after an accident abroad. So I purchased it. As for the vehicle upgrade, since the available upgraded model was the new Mercedes C200D, and as a car enthusiast, I couldn't resist choosing it. Overall, spending money always feels worth it.
The paperwork took an hour. Initially, they said there was no automatic transmission available, then they gave me a diesel Renault. The problem with this big car was that I couldn't drive it out of the parking lot, so I had to come back and exchange it. It was quite a hassle. Even though I had already bought full insurance, they still made me buy insurance. Since I don't understand Spanish, they said it was a deposit that would be refunded. I was with my child, so I signed it. Later, when I asked the rental company, they confirmed I already had full insurance. Just a reminder, do not sign if the amount doesn't match when you pick up the car!
They took advantage of us not understanding English, and noted on the rental form that we chose prepaid fuel. When I questioned this, the staff claimed it was a fuel deposit for returning the car at a different location, and it would be refunded if returned full. But the bank charges showed no refund, and they overcharged by $300. No idea what the fee is! Never renting from Hertz or Thrifty again!!!! Currently trying to find out through the rental platform what the $300 charge is for.
Great customer service didn't have to wait. Would defiantly book with you again
About QEEQ:10.0/10
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