Overall great experience working with ERC. Loved Auto booking and insurance claim processing.
Pravin
Serbia
Reviewed: Sat, Jun 29, 2019
About AVIS:9.7/10
Avis Belgrade, is pretty slow in service. Though pickup didn't bothered me much, drop off took almost 2hrs. Luckily I had time in my hand or else I would have missed my flight.
There was a minor scratch on the car for which they charged me almost 400 euros. Bad part is the charge was mentioned on the invoice as insurance premium.
Thanks ERC, they managed to convince Insurer about the genuineness of the charges.
About QEEQ:10.0/10
Price drop protector is a great option. It saved me 10% as ERC auto booked me with lower price. ERC was also very co-operative in helping me on insurance claim. I have purchased additional coverage from them which took care of access charged by Avis.
The Zuzuche platform is great, but the Avis company is really disappointing. At the pickup, they insisted my credit card was a debit card. I've used this credit card for over 10 years, what is there to argue about? Then they said it’s fine, as long as I purchase full insurance, they would accept it. At that moment, I understood their game. Full insurance cost 110,000 dinars, which is roughly over 7,000 RMB. With no other choice, I had to reluctantly agree since I was already there.
We rented a Mercedes but were given a Ford. The female staff member who handled the car rental was extremely rude and unreasonable. She added extra insurance without our consent, claiming she had informed us. Do not fall for this scam. Avoid renting a car from here; it's a complete rip-off.
I already bought insurance on the platform, but the store made me buy it again when I signed the paperwork. It was unavoidable.
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Overall great experience working with ERC. Loved Auto booking and insurance claim processing.
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