Had to wait a long time while picking up the car and didn't know where to leave the keys when returning it at the airport the next morning, which caused a delay.
There seems to be malicious intent to fraudulently charge for insurance. When picking up the car, I was never asked to buy insurance. Even knowing that I had already purchased rental insurance, they added extra insurance and tricked me into signing.
The car promised by the rental company was a Mercedes, but a different brand was provided instead. It had poorer power and comfort. Knowing that the requested model was unavailable but not informing the customer feels deceptive.
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