During the trip, the car needed more AdBlue, so I bought and refilled it myself. When returning the car, I explained the situation to the counter and requested reimbursement. The staff asked me to email customer service with the details. Using the email provided by the counter staff, I contacted customer service and provided the receipt. Within a week, I received a refund of 28 euros.
At the Eurocar Rome branch, we purchased insurance directly at the counter, which they claimed to be all-inclusive. However, when we returned the car, there was an unexplained scratch, and the return location insisted that this particular damage wasn't covered by the insurance, so we had to pay for it ourselves.
Excellent service, but note that the international translation of the driver's license provided by QEEQ is not accepted for car pickup. You need a notarized version in English or Italian. In my case, I was allowed to rent because I have a foreign driver's license.
The car had previous damage, and no one inspected it when I picked it up. Fortunately, I took a video, so I avoided an insurance trap when returning the car.
“Veramente favolosa la vettura e i personali che lavorano”
About Europcar:9.7/10
Sono stati gentilissimi già dall’accoglienza all’ufficio. È la disponibilità dei personali mi ha sorpreso, sono contento aver utilizzato europcar
About QEEQ:10.0/10
È un buon sito per poter trovare auto buono al prezzo easy very good
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