This was the worst car rental experience ever. I paid in full, but because I arrived an hour and 40 minutes late, I couldn't pick up the car (although there was indeed a delay note in the order that I didn't read carefully at the time, but considering it was an international flight, immigration, and our luggage was damaged, being slightly late is quite normal. I've rented cars abroad many times; are New Zealand and Australia less developed than Italy? Is it only Italians who are punctual? I've never had this situation before. The most important thing is that the rental company initially said I was late by two hours and my order was canceled; when I argued that it wasn't two hours and I had been waiting in line for over ten minutes, they quickly changed their story to say it was between one to two hours). Even after coordination from the platform, I could only pick up the car the next morning, meaning I lost a day's use of the car, and the cost of taking six people back and forth to the airport had to be covered by myself.
The overall experience was quite poor. First, the car provided was not the model indicated during booking. Second, the rental company aggressively pushed for full insurance. Moreover, we had to pay extra for a car model we initially selected as a possible option during booking.
Arrived at the counter at 8 AM, but was forced to wait until 11:30 AM to get a severely damaged van that could barely run. Finally left the lot at noon.
Pretty good overall, but they won't assist you before 8 AM even if someone is there.
About QEEQ:10.0/10
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