The car wasn't ready at the scheduled pickup time. Every time I asked, they would say it will be ready in another 20 minutes. This went on for two to three hours. Very dissatisfied with this service.
It was okay. There is a store at the airport, which is easy to find. The vehicle condition was average; the Civic had 130,000 kilometers on it. Because we were given only one key, we had to pay 1000 THB to get the door opened after it locked itself.
When picking up the car at Don Mueang, I found that the car's rim was damaged, so I had to get a replacement, which took a lot of time. Thankfully, the replacement was a new car with only 1000 kilometers on it. I regretted choosing to return the car in the city; I couldn't find the store at all! Even calling Hertz customer service didn't help, and asking locals didn't work either, which was very frustrating! Fortunately, I had the idea to return the car at Suvarnabhumi Airport. Even though I was more than 2 hours late, they didn't charge me extra, and the service was excellent! The staff kindly told me it was fine to return the car anywhere. They just checked the fuel gauge, and everything was fine.
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