Horrendous bait and switch. Forced to take insurance and other services to triple the price.
United States
Reviewed: Tue, Jul 2, 2019
About RIGHT CARS:3.3/10
They bait you with low rates and then force you to take "mandatory" insurance that triples the price of the rental.
They tried to give me an old car with cigarette burns and smell at first and I had to insist for them to give me a reasonable clean car.
The car had barely any gas on it. I assume on purpose so I return it with more gas than they gave me.
Their service is horrendous!
You should not do business with them anymore or you will loose your reputation. You will certainly loose my business.
This place has 1 star reviews for good reason with their bait and switch prices doubling the online quote with excessive “Mandatory” fees most other rental companies don’t require. The manager of the store who also was my attendant behind the desk had the NASTIEST take it or leave it attitude when i expressed that none of these extra fees were specified in the booking process and blamed the booking platform.
I was quoted $36 and ended up paying $150 ish dollars - not cool. Mandatory fees and bla bla bla .... not a happy customer. The pickup time took forever and the associate behind the counter was NOT at all helpful. Will not be back.
“Please refund us back the unnecessary car insurance charges.”
About RIGHT CARS:5.0/10
There was no reason for Right Cars to charge any insurance in the amount of $149.7 (personal liability and supplemental liability) since State Farm assured us full coverage, when we called State Farm from Right Cars rental place in Miami. This is a rip-off. Please refund $149.7 for this unnecessary charge.
Unclear insurance requirements coat an extra $8 / day
About QEEQ:8.0/10
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Customer Service
Horrendous bait and switch. Forced to take insurance and other services to triple the price.
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