Enjoyed car that was in decent condition but the shuttle bus was unpleasant due to broken a/c
United States
Reviewed: Fri, Jul 26, 2024
About FOX RENT A CAR:8.0/10
The car matched my expectations.
The shuttle bus to and from the airport would have been pleasant if the air conditioning on the shuttle had been adequate.
Instead it was a very hot and unpleasant 30 minute ride to and from the rent a car in the middle of hot summer days. A/C on the shuttle bus was on but not cooling.
“Buen servicio de QEEQ pero en el mostrador me vi forzada a comprar un seguro que no necesitaba”
About FOX RENT A CAR:8.0/10
El vehículo estaba en buenas condiciones, pese a que yo contaba con un seguro, terminaron por venderme el de ellos argumentando que de otro modo no tendría todas las coberturas. Eso triplicó el valor final que tuve que pagar frente al valor de mi reserva original.
Check in and wait was better than expected and than is normal at other rental car places. No cars were available and a 10 minute delay ensued an a compact car was washed and made ready.
Fox only had three employees checking people in and it took over an hour to get my rental. The 2017 Dodge Grand Caravans outside appearance was bad with dents, scratches and other damage. The 24 hour roadside assistance and Fox customer service suck. On my last day of vacation, the van broke down. It took over an hour of continuous calling to talk to a representative to get a tow. It took even longer to get a tow truck. I was stuck with my wife and two young children in a not so good area of town where prostitutes and drug addicts were hanging out, but Fox and the 24 hour roadside assistance people acted like they could care less. My family spent over 3 hours before a tow truck came. The final insult was Fox charged me $7.99 per gallon for gas for a total of $99.88 when the van was towed back because it had 3/8 tank of gas. I could go on, but will finish my comments now.
About QEEQ:10.0/10
Easyrentcars.com was very easy to book the rental.
Car smelled like weed picking up. Brought back to airport and had staff watching YouTube prior to helping me. They swapped for a van and the van had low tire pressure.
About QEEQ:10.0/10
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Enjoyed car that was in decent condition but the shuttle bus was unpleasant due to broken a/c
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