Average service; not proactive in solving issues. Initially said the 7-seat car was unavailable and we had to wait 2 hours. The staff didn't actively find a solution. Eventually, they provided an 8-seat car, which was just adding a narrow seat in the middle row. Additionally, there was a mandatory daily surcharge, which was hard to understand.
Forced charges! Even though I clearly declined the liability insurance, they still added it to my bill! I'm now asking the customer service of the rental platform to help me resolve this! I won't rent from Thrifty again!! No integrity!!
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