El alquiler en sí muy bien
Servicio postventa fatal
En Álamo hay chorizos o no tratan Lost and foun
F.Lapini
Germany
Reviewed: Wed, Aug 28, 2024
About Alamo:9.0/10
Dejado el coche fuera horario de oficina he dejado la cartera con tarjeta de crédito y carnet de conducir
No fue posible recuperarla en el momento
Álamo se niega a contestar al teléfono por lo visto también a qeeq y tampoco contestan a las mails
Hay ido de persona mi hermano y también otro familiar pero dicen que no han encontrado nada, cuando yo tengo foto De la cartera en el coche
Una vergüenza
About QEEQ:10.0/10
Se ha activado en cuanto reporté el acontecimiento pero no ha conseguido nada
I booked a Passat because I was traveling with a family of four with quite a bit of luggage. The Passat has good passenger and trunk space, which suited our needs. However, when I arrived at the rental office, they gave me a Volkswagen T-Roc, which is much smaller. The Passat is 4.8 meters long, while the T-Roc is only 4.3 meters. They claimed it was the same category, but the passenger space and trunk size were significantly smaller. The T-Roc is essentially a raised Golf, and I couldn’t even fit my luggage. The cabin space was tight, making long-distance travel very uncomfortable. I was completely stunned—I couldn’t even take the car because my luggage wouldn’t fit. I argued with them for over ten minutes, during which they provided some alternative options, like an Audi A5 or A7, but only if I paid extra. This felt completely unreasonable. I’ve rented cars overseas dozens of times and have experienced free upgrades but never a downgrade like this. After insisting for over ten minutes that they solve the issue, they finally relented and gave me a Volkswagen Tiguan. It was barely sufficient to fit my luggage, so I reluctantly accepted it. Back in July, I rented an Audi A3 in the Netherlands and received a Kia Ceed instead—also from Alamo. I let it slide because it was adequate. However, during this European trip, Alamo disappointed me twice. This rental company is incredibly unreliable—there’s a huge gap between the car you reserve and the car you actually get, and they don’t even match the same category. I strongly suspect they exploit language barriers to take advantage of Chinese customers. I highly recommend avoiding Alamo; they're extremely untrustworthy.
In the Czech Republic, I was stopped by the police and fined for not having a highway toll sticker (available in 10-day, 1-month options, etc.), even though I had informed the rental company of my trip to the country and paid extra fees. When I returned the car, I couldn't find the fine receipt, so the issue was ignored.
It was very smooth service when picking up the car, they even upgraded to a better one at that moment. Guy who worked there at reception was super helpful, suggested on better insurance for us and gave his card if something would happened or any troubles would occur.
About QEEQ:10.0/10
Easy booking, better prices than anywhere else.
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El alquiler en sí muy bien Servicio postventa fatal En Álamo hay chorizos o no tratan Lost and foun
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