The condition of the car was not very good. During heavy rain in the UAE, the undercarriage cover came off in the water while driving to Al Ain, and the engine gave a warning. The small company doesn't have service points in Al Ain, which was quite inconvenient.
The rental page stated that there is a WeChat login option, but it was unavailable in reality. The car rental company did not respond to any emails before or after booking. Finally, I had a friend over there communicate via WhatsApp (since it is restricted in China). I chose the nearest location for pickup and drop-off, which went relatively smoothly, but the car was quite old. When picking up the car, the deposit was charged directly to my card as a payment instead of being pre-authorized, which tied up my funds. After returning to China, I repeatedly urged the company to refund the deposit. They provided a receipt (only showing the in-store payment for pickup and drop-off, with no additional charges) and requested my bank account details, saying it was with their finance department. Despite multiple follow-ups, they didn’t reply to emails or answer calls. They also didn’t respond on WhatsApp. It has been almost two months since returning the car, and I still haven’t received the deposit refund.
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Customer Service
Excellent
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