All good. They encouraged us to take photos of the vehicle which we did, and it is ESSENTIAL to have them when you return to prove minor dents were already on car.
The rental company's office is very basic, but they speak Chinese. The service attitude is acceptable. The child's car seat is very simple, just a cushion. When returning the car, they mentioned there were marks on the windows, but they were already there and we were not charged. Overall, the process was smooth. After returning the car, they immediately took us to the airport, which was just a few minutes away, saving us the trouble of finding the departure gate.
There is no service to speak of. The staff, who are Chinese, are clueless about everything. When the vehicle was damaged, they just wanted to collect money and knew nothing about after-sales service, shirking responsibility. It felt like dealing with an 80s state-owned enterprise, completely indifferent. After charging me 2000 NZD for car damage, they said they would provide an invoice and other evidence via email after the car was repaired. When I returned to my country, no one contacted me, which was almost a month and a half later. It was only resolved after I contacted the customer service of the car rental platform and provided evidence. This Chinese-owned car rental company headquartered in Christchurch has an appalling attitude, especially the female Chinese staff. I sincerely hope that all car rental customers avoid being fooled.
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