All good. They encouraged us to take photos of the vehicle which we did, and it is ESSENTIAL to have them when you return to prove minor dents were already on car.
“We altered booking after pick up a number of times - handled professionally and sensitively”
About EZU:8.0/10
This whole process was a dream . Transfer and pick up v easy and Chris on reception was a role model in customer service. He handled our queries exceptionally well and also the short notice extension- brilliant
I am very satisfied. After comparing multiple companies, I chose EZU. The price and service both met my expectations. The car was in great condition and highly recommended.
After arriving at the airport, I called EZU, and they quickly sent a car to pick us up. The staff at the store were very friendly and patiently answered some of my questions. The return process was also very quick, taking only a few minutes, and the staff even drove us to the airport.
Overall, very satisfied. The car was very new, the staff were very patient, and they answered all questions honestly! Also, both pick-up and drop-off were very efficient.
This would have to be the worst car rental experience that I have ever experienced having rented cars in most continents. I will recommend everyone NOT renting from EZU.
Firstly, it took well over 30 mins for the van to pick us up from the airport.
Then the car given to us was over 10 years old and had over 210k kms on the clock. We picked the car up at night. Inside the car was a mess and I didn’t even want to sit in the car as it was filthy with 10 years of grime on the inside..
The rental form had that there were no defects on the car and given that we couldn’t see at night we looked the next morning. It would be lucky if any panels of the car weren’t scratched.
We could barely get the car over 80 kms per hour and the car would then start to shake making the car very unsafe.
We called the office to complain about these things and never got a return phone call.
Having rented a lot of cars over the world, I am sorry to say that this is by far the worst experience that I have ever had.
The only positive comment is that your team didn’t try and claim damage insurance on the car when I returned.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Alvin Dolly
-
-
-
-
View more >Bblythe Brooke
-
-
-
-
View more >Sandra Edison
-
-
-
-
View more >Lynn Surrey
-
-
-
-
View more >Coral Edward
-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >Evan Morley
-
-
-
-
View more >Claude Kipling
-
-
-
-
View more >P.Hughes
-
-
-
-
View more >Winni Veblen
-
-
-
-
View more >Annabelle Robeson
-
-
-
-
View more >Jim Blake
-
-
-
-
View more >Hilda Freeman
-
-
-
-
View more >Eugene Priestley
-
-
-
-
View more >-
-
-
-
View more >Arlen Tracy
-
-
-
-
View more >Audrey Salome
-
-
-
-
View more >Francis Lincoln
-
-
-
-
View more >CB
-
-
-
-
View more >Car Rental Companies AT Queenstown Airport, ZQN
Pay for Car Rentals with Crypto