East Coast reached expectations with car, customer service on pick up and return.
The negative
Deposit of $1000 can be held for up to 2 months. Other hire companies hold for usually 3 to 5 days after vehicle return.
About QEEQ:10.0/10
Easy to use. Very happy with Qeeq doing the research for me
During holidays, make sure to pick up your car early to avoid crowds and affecting your schedule! We went to the A'Beckett Street branch in Melbourne on New Year's Day. There were only two counters for processing paperwork, and we arrived during peak time around 10 AM. We queued for over an hour, and actually got the car around noon. However, the return time can be extended accordingly, so if you rent for 48 hours, you can use the full time.
Processing was fairly quick, taking 5-10 minutes per group. The insurance upsell was minimal; just say 'no' and they won't push further.
The car was in great condition, as described, and very clean inside. The gas tank wasn't full when we picked up the car, and we forgot to ask about it on the spot. We called customer service and they connected us to the branch to confirm, and we were told to return the car with the same amount of fuel.
Very efficient service. We quickly received an email with car condition info and photos after pick-up, and if returning during store hours, we received the confirmation email within an hour. Everything went smoothly.
The customer service staff were very friendly and explained everything in detail. However, East Coast Rentals is not a big company and doesn't allow direct pickups at the airport, requiring a shuttle, which is a bit inconvenient.
East Coast car and services are good.
Wast Coast located inside the car park, there is no sign which is visible from the street, it is hard to find.
About QEEQ:10.0/10
Very good price and insurance services
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