Booked a small manual compact a month before our trip, we were told at the check in desk they didn't have a car that size and would we like to upgrade? (additional €45/day) when I protested that the upgrade should be at their costs, I was told we would have to wait until the found a car from another hire company. We were left waiting an hour before getting the car (which had the company's livery on it, so clearly had it all along)
When I complained to the manager, he told me they have a shortage of cars and some people have to wait 6 or 7 hours!!
This company seems to operate on low sticker price and rely on up-charges and bad service (one of the check in staff spend more time texting on her phone than working)
I won't be using them again - you get what you pay for...
Reply by Qeeq: Thank you for selecting QEEQ as your choice and for sharing your experience with us. In order to provide a more effective resolution to your issue, kindly forward the rental agreement, final invoice, and any relevant supporting documents to support@qeeq.com. This will enable us to conduct a thorough investigation on your behalf.
The car rental company tries every way to increase costs. Even after purchasing full insurance, they repeatedly emphasized that any minor scratches on the car would result in a 900 euro deposit deduction. When buying cross-border services, they initially quoted 12 euros but ended up charging 15 euros. When asked why, they simply shrugged and said, 'I don't know.' Overall, it was not a very pleasant car rental experience.
We had to wait three hours to get the car. The reserved Volkswagen Multivan was unavailable, but they upgraded us to a Mercedes Vito for free, and included three complimentary services: half a tank of fuel, no charge for a second driver, and no extra cost for driving outside of Germany. The Italian guy at the front desk was really patient and helpful. Kudos to him! I'll look for you next time! :)
Wheego is a recently established car rental company. I arrived at 6 AM and there was only one staff member. The service was very good, detailed, and patient.
About QEEQ:10.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
avoid this company
Relevant Reviews on Wheego Frankfurt Airport (FRA)
Michelle Vincent
-
-
-
-
View more >Sabina Michael
-
-
-
-
View more >Saxon Dulles
-
-
-
-
View more >Annabelle Robeson
-
-
-
-
View more >Sebastian Acheson
-
-
-
-
View more >