I had booked a Toyota Sienna, but since it was unavailable, they upgraded me to a Ford Expedition, a super large American full-size SUV that is extremely easy to drive!
Arriving at Boston airport at 6 PM to return one car and pick up another already paid for, I have to say there were only two staff members. Their efficiency was low and their attitude wasn't great. It took me over 4 hours to finally leave.
They added extra insurance without explanation (I had already purchased it during the booking and provided it along with the rental reservation form). They also switched to a fuel-empty return policy without asking. During the pickup process, the staff barely spoke five sentences to me, mainly urging me to sign the contract without showing me the specific terms. It was a deceptive transaction and a very unsatisfactory rental experience. I won't rent from AVIS again.
The car was fine to drive, but the acceleration was slow and the trunk was small.
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