Car was old, high mileage, beat up, smelled like smoke, waited 2 hours for the “shuttle” to pick us up because their “communication system was acting up.” I have two babies and had to wait until 10pm for anyone to arrive. They kept telling us they were 30 minutes away. 2 hours later our pathetic rental arrived. we texted them off my phone and my wife’s phone, they responded to my wife but not me, my name and phone number was on the contract, not my wife’s.
About QEEQ:7.0/10
Reply by Qeeq: Thank you for your review of QEEQ. We are sorry to hear that you had a negative experience. The service provided by the counter staff may vary during travel peak or off-season due to limited staffing. We value your feedback and will address this issue with our supplier to ensure improvement. If you have any further inquiries, please do not hesitate to contact us. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
AZ does not accept the Orlando Visitor Toll Pass, requiring an additional daily fee of $14.99 or pay-per-use for toll roads. In the end, the total cost is higher compared to major rental companies at the airport. The vehicle is old and lacks value for money.
At first you assigned me a security deposit of 1000 dollars which seemed very high to me because I had already paid for insurance against theft and collision car. During the check in process at AZ rent a car they helped me lower it to 500 which still seemed very high to me, but more reasonable than the first one.
Although the company is small and hasn't been established for very long, with only one or two staff members, I was initially worried after reading some reviews. But it turned out to be quite the opposite. Their service was excellent, the young staff were very friendly, and they responded to questions quickly. They would do their best to meet any requests you have. We will definitely rent from them again next time we go to the U.S., as they offer great value for money!
Picked up the SUV at the airport parking lot after checking in before we landed. It was perfect I highly recommend AZ Car rentals for a contactless and cost effective service.
About QEEQ:10.0/10
Qeeq was great and we ended up getting a discount on the price guarantee. They picked up the phone and made the whole process seamless. Thank you
AZ Customer Service Team was helpful. My recommendation to AZ Rentals would be to ensure their vehicle's cigarette lighters are functioning properly, given they're used to power multiple small electronic devices, through adapters, including: Garmin GPS Devices, Multiple Cell Phones and MP3 Players.
About QEEQ:10.0/10
QEEQ Customer Service Representative was very responsive and helpful
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