I knew fuel in Europe was expensive at 14 RMB per liter, so I booked a Toyota Corolla Hybrid, which I was familiar with and had rented before, giving a mileage of 5 liters per 100 km. When I arrived at the store, after confirming the contract and deducting the deposit, the staff told me they did not have the model I booked and offered me a large diesel car instead. I refused, and they said they did not have any Toyota cars at all. I asked why they had me sign the contract and deducted my payment if they didn’t have the car. They finally gave me a Hyundai SUV with a 2.0-liter engine, which I didn't want as a 1.6-liter is sufficient for my wife and me. The larger engine consumed more fuel, and parking spaces in Europe are small. If not for booking a hybrid, I wouldn’t have considered this company. I wanted to cancel the order but was told by the rental platform that the SUV was also a hybrid, and they had no other cars available. I argued that hybrids should be matched with hybrids and engine capacity should be similar. The staff handling my rental was more interested in getting off work at 6 PM and left us at the counter when it was time for their dinner break. Eventually, I confirmed with the store manager and the rental platform that the SUV was a hybrid, and I had no choice but to accept it. The deposit was 2600 EUR if no insurance was bought. Returning the car was quick, and the return process was managed by different staff at a separate counter. The process was reasonable. After issuing a return receipt, I asked when the 2600 EUR deposit would be refunded. They said immediately, but I guessed it would take about 30 days.
Waited over two hours for the car. The car was in poor condition with an engine noise and under-inflated tires. Almost the entire car had scratches and dents. They tried to charge me a fine for a missing air pump during the return. They refuse to address any issues until you're almost out of time for your flight.
The company's staff threatened me into buying their insurance by saying they wouldn't give me the car otherwise. They claimed that the insurance provided by the rental company is not assurance but merely protection. I couldn't discuss this legal issue with the staff, so I had to purchase their insurance for 16.5 euros per day.
“car was shabby, scratches all over. not clean. I was charged for a scratch that was there before”
About Drive On Holidays:5.0/10
please have picture of the car ready showing all damaged (and not damaged) places at the time of rental. The underage boy who was checking the car wasn't taking pictures at the time or rental, only scrapping some marks on printed paper which then was presented as a proof, although both sides were marked I was said that one of the scratches was new. I didn't have time or energy to argue, but I'm not going to use your agency or recommend it to anyone to use it.
About QEEQ:10.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Drive On Holidays AEROPORTO LISBOA
Jim Blake
-
-
-
-
View more >Uriah Hemingway
-
-
-
-
View more >Daphne Lattimore
-
-
-
-
View more >Farid
-
-
-
-
View more >A.Dzienis
-
-
-
-
View more >