Hidden charges during vehicle pickup. I booked a Hyundai TUSON but was given a Q2. I doubt if Q2 and TUSON are in the same category. In the end, I had to pay an extra 6000 to get a Q3. This is a hidden price increase tactic. If Hertz doesn't have your reserved model, they upgrade you to a higher category for free. That's the difference.
I got a very clean and nice car, but:
Tires were very used at the front and I got a fine from police.
One of the tire was punctured coarsely repaired.
I had to replace both tires at the front, as per regulation after having called Europcar. 3 months after, I still didnt get any feedback from them.
Very disappointing.
Like: Booking was swift and simple. No hidden fees and clear what you were booking. Explained insurance in a way that was easy to understand. Dislike: no complaints
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View more >Dislike: no complaints