Enterprise Milano Assago Cassala Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Ada Clement

Italy

Reviewed: Tue, Aug 6, 2024

About Enterprise: 10.0 /10

Very good, the staff can speak English and are very friendly. They noticed my booking was through QEEQ and didn't try to upsell any insurance, instead explaining that if there's coverage beyond the basic insurance provided by the rental company, I should pay first and then claim through QEEQ's insurance provider. The process seems clear. During the car handover, they provided a clear explanation of the damages on the car, overall quite professional.

About QEEQ: 10.0 /10

Enterprise

Milan

Italy

1 days rental

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Uriah Hemingway

Italy

1 days rental

Enterprise

Como

Italy

Reviewed: Wed, Oct 23, 2024

About Enterprise: 2.0 /10

I rented a car from Enterprise, and it was very dirty. There were splashes of liquid on the screen that hadn’t been cleaned. On the Amalfi Coast in Italy, the tire broke. I called roadside assistance four times. The first three times they told me to wait for a text message, but nothing ever happened. Every time I called, it felt like the first time—it seemed like they didn’t have any records of my prior calls. Each time, I had to start from scratch! After the fourth call, I finally received a text message. An hour and a half later, a flatbed truck arrived, and we—along with the car—got on board. On the narrow mountain roads, the driver sped furiously for half an hour—it was more thrilling than a roller coaster! The driver was completely reckless! When we got to the destination, he inserted a tire plug to fix it. That was it! He then charged me 30 euros in cash and, upon my request, wrote down the amount. When I returned the car, they refused to reimburse me. Also, when picking up the car, I realized the premium insurance I bought via Zuzuche had a deductible over €9000, so I reluctantly purchased true full coverage insurance for over €30 a day, just for peace of mind. However, this €30 was also non-refundable. I felt like I wasted an entire afternoon and made so many calls. Luckily, the local Italians I encountered were quite friendly and helped me report the location in Italian four times. I was fortunate to have purchased a local SIM card, which allowed me to make calls and receive texts. The 4G card I bought in China couldn’t make calls and had terrible signal quality. Everyone, pay attention to avoid these pitfalls! Without the ability to make calls, I would’ve been completely stuck. Of course, good English is necessary to understand the Italian accent. If you know Italian, you can ignore this comment.