Overall it is smooth and easy

When picking up we asked for the unlimited toll pass which we thought they charged us for... I paid for something extra about the toll pass, then on drop off they made me pay an extra 30 000 yen. After all that they wouldn’t even drop us off at our hotel (min drive away from rental place) but instead drove us 20 mins back to the airport so we could buy train tickets back to the same area as the rental car area and then walk 15 mins to our hotel. When picking up the car I inspected the outside of the vehicle for any prior damage and the rental guy seemed insulted that I didn’t just trust everything was accounted for. Luckily I didn’t because there was a giant dent in the side of the passanger door which I’m sure they would have charged us extra for had I not pointed it out and taken photos as proof that it was like that when we picked up.

The car is in a very good condition, GPS is very easy to use. The staff who took care of us when we picked up the cat at the airport is very very lovely. We really appreciate her assistance, she is very detailed oriented, we learned everything we need to know! Thanks!

The car was a bit old and not in very good conditions

Fairly good

I booked the car with an ETC card (CEP), and pre-paid for a lump sum of 8000￥。After returning the car, the total cost for the ETC showed 24020￥。The counter said I used some road that not covered by CEP, so I need to pay the different of 10460￥。But when I back home, check through the table they gave me, it shows that the counter girl over charge me by 1580￥。I still waiting for their reply.

This platform is good, respond fast and very helpful, will book through them again. Thank you!

Like: Good location easy to find
Dislike: Well done