Renting and returning the car was very convenient. After getting off the plane, you can follow the signs to find the rental location. For returning, just drive to the designated spot and leave the key in the car.
When picking up the car, they initially tried to sell me an extra insurance for $10 a day. I had already purchased full coverage in my home country and clearly declined their offer. However, the white male attendant insisted I buy road assistance insurance, claiming it wasn't included in my plan. Since the English description looked like third-party liability insurance and he said it was mandatory, I had no choice but to buy it. Later, the pre-authorization turned into an actual charge of over $400. Spent the New Year negotiating this with customer service. Very poor experience. If your English isn't good, just say 'No' and don't pay extra.
The wait time for picking up the car was quite long. The staff kept persuading us to upgrade the vehicle, and the pricing was not very transparent. The return process, however, was fairly simple and smooth.
I have been charged 435 US dollars outside of my already paid amount for this reservation.
174 were cut as security and 239 have been cut after we dropped it off. This is highly unprofessional and has not even been authorized.
ALSO NO RECEIPT OF THESE DEDUCTIONS HAS BEEN RECEIVED.
Please have this reversed.
About QEEQ:7.0/10
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