I am extremely dissatisfied. I arrived on time at 9:00 to pick up the car I reserved, only to be told that the model I booked was unavailable. They said I could upgrade by paying an additional €18 per day or some other amount. I explicitly stated that if they didn't have the car and needed to change the vehicle, I agreed, but I would not pay any extra cost. The staff proceeded to prepare the paperwork without clarifying and asked me to sign it. Later, I realized that the document specified additional upgrade fees totaling over €200 in the bottom left corner, but I didn't notice it at the time and signed. The upgrade fee wasn't needed when returning the car, and I only discovered the charge on my credit card statement a week after returning home. This is outright fraud. I've rented cars in Europe numerous times, and this is the first time I've encountered such an experience. Truly disappointing!
The car rental company first changed the car model, and then after I returned the car and left, they notified me of a charge of over 1700 euros, claiming that the interior trunk was damaged, supposedly by a dirty suitcase scuffing the plastic.
The overall car rental process was very convenient, and they even upgraded the car on-site. The 9-seater vehicle was very spacious for 4 people. Returning the car was also very quick—just parked it in the designated spot and submitted the document.
I purchased basic insurance and, out of respect, honestly reported the damaged side mirror. After discussing with the staff, the compensation was estimated at around 280 euros. However, after returning home, I found out it had been directly raised to 980 euros, which is the exact deductible amount for basic insurance. Isn't this a scam? A side mirror for a Volkswagen Touran costing that much—how much does the whole car even cost?
About QEEQ:10.0/10
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