It was my first time driving abroad, and I chose Eurocar. It was a terrible experience. When we arrived at the store at the scheduled time, the staff told us they didn't have the car we reserved, not even a similar one. They wanted me to pay extra to upgrade to a Benz C-class. The staff were not proactive in solving the issue. After several communications, they finally suggested we switch to a Golf, misleading us by saying it had more space than the Benz B180 we originally booked. To save time, we had no choice but to take the Golf, which only reduced the rental fee by 300 RMB for the seven days. It was an especially frustrating rental experience.
Great communication - had a query, called the pick up location and all was explained prompt and efficient
About QEEQ:10.0/10
Great, easy booking, good value for a short holiday, availability of a vehicle from an airport which is not central - had difficulty in finding a provider for pick up location, very happy that came across Easyrentcars.
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